Friday, March 19, 2010

Kmart Coupon...

There seems to be some discussion on whether or not the coupon from Kmart that I posted about is a fraud. I havent tried to use this yet but wanted to see if it would be. Here is the Chat that I had with the CSR from Kmart:

Please wait for a Sears Customer Service Representative to respond. This chat may be monitored or recorded for quality assurance purposes. Your average wait is 6 seconds. Thank you for holding.

You are now chatting with Sue M. How may I help you?

You: Hi,

Sue M: Hello. Thank you for calling Sears. How may I assist you, today?

You: I was going to try to use a coupon today that I printed off of your site for 10/20 and but have been hearing that it was refused??

You: I was very disappointed in that

Sue M: I am sorry that you had trouble with a coupon. I will be happy to assist you with this .

Sue M: What was the coupon for?

You: It was a coupon I printed off the kmart website stating 10 dollars off of a 20 dollar purchase. the expiration date wasnt until May so I am very confused

You: I have a bar code number of 4 40522 10433 4

Sue M: Let me check on that Kmart coupon for you. You printed it off the website? Where did you find it on the website? That bar code is not a Kmart coupon code. Could the coupon have been for the store merchandise?

You: The link is gone off the website. I was a little guy and above him was a box that said 10.00 off your next 20.00 purchase. I clicked the box and was able to print the coupon. It says 10 dollars off regular, sale or clearance priced merchandise purchase of in store of 20 or more (before taxes and after other discounts hae been applied in a single transaction....

You: I have it right here actually

You: valid 3/5/10 thru 5/22/10

Sue M: Can you send me a copy of the coupon?

You: is the link it was at. Sure, I can send a copy of it...where to?

Sue M: One minute

You: I dont have a fax but I can send it as a pdf I think. I have several copies, it the wording says 1 coupon per t

You: transaction, not per customer

Sue M: I'll be right with you.

Sue M: You said it says"10 dollars off regular, sale or clearance priced purchased in our store of 20 dollars or more." That would be a coupon to be used in a Kmart store, and not for an online purchase. I am sorry, you will be able to use it in a store.

You: I understand that, that is what I am saying...they wont accept it in store.

Sue M: I'm sorry for the delay. I'll be right with you.

You: ok thank you

Sue M: There was a bulletin about that coupon. Give me a minute to read what it says, please

Sue M: Thank you for waiting. I conferred with my Manager and she told me that it was a valid coupon and that if a Manager at the store refuses it, you should tell them to call us at 1-866-562-7848

Sue M: And we will verify that the coupon is valid.

You: So is that what the bulletin stated? I do appreciate the help you have give me by the way

Sue M: Correct $10.00 off $20.00

You: Thank you so much, I appreciate all your assistance!

You: I will take a copy of this chat with me to the store as well :-)

Sue M: I am happy that I could help

Sue M: Thank you for chatting with me. We welcome your feedback: please click here to complete our Exit Survey. Thank you for choosing Kmart, we appreciate your business!

So according to Kmart CSR the coupon is good. I wont get a chance to try it until later, but I am hoping that they have gotten all the confusion out of the way by then.

did any of you have any trouble?


Anonymous,  March 19, 2010 at 4:39 PM  

Happy Follow Friday! Sorry to hear about the K-Mart problem, but I love give aways and your blog has 'em. Hopy you'll follow me too? Thanks

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